Privacy Policy
How CarZavia handles your information.
Effective date: 18 October 2026 · Version 1.0
CarZavia (Private) Limited ("CarZavia", "we", "us", "our") gives free, unbiased car-buying advice to customers in Karachi, Pakistan, mainly through WhatsApp and our website, carzavia.com (together, the "Service"). This Privacy Policy explains what personal information we collect, why we collect it, who sees it, and the choices you have.
Pakistan does not yet have a comprehensive data protection law in force. We handle your information carefully, in line with the applicable laws of Pakistan and good international practice, and we will update this policy if the law changes.
1. What we collect
What you give us
- Contact details: your name (if you share it), your WhatsApp number, your email address and your city.
- Conversation data: the messages, voice notes and files you send us, and any written transcripts of them.
- Car-buying details: your needs, daily distance, family situation, budget, down payment, financing preferences and the cars you are considering.
- Testimonial data: your feedback, and your name and photo only if you agree to share them.
What we collect automatically
- From WhatsApp: the phone number and profile name that WhatsApp shows us when you message us.
- From our website: your browser and device type, pages viewed, the website you came from, and your approximate location (city), but only if you accept analytics cookies (see section 7).
What we do not want. Please do not send your CNIC number, bank account or card numbers, passwords, or one-time codes (OTPs). We never need them to give advice. If you send them by mistake, tell us and we will delete them.
2. How we use your information
- To reply to you and give you advice on choosing a car.
- To compare cars and estimate the real monthly and total cost for you.
- To follow up on what you asked us for.
- To introduce you to a dealer, bank or other partner, only if you ask us to and only with the details needed.
- To improve our service and train our team, using anonymised examples where possible.
- To publish your testimonial, only with your permission.
- To understand how our website is used, if you accept analytics cookies.
- To keep the Service secure and to meet our legal obligations.
We do not sell your personal information.
Automated tools. We may use automated tools, including AI-based tools, to transcribe voice notes and to help prepare our answers.
3. Our basis for using your information
We rely on your consent. You give it when you message us or choose to share details with us. You can withdraw your consent at any time by telling us (see section 9). Withdrawing does not affect what we did before, and we may need to stop helping you if we no longer have the details we need.
4. Who we share it with
- WhatsApp (Meta): the messaging service we use to talk to you.
- Service providers: companies that host our website, provide analytics or help us transcribe and store messages, who may only use your information to serve us.
- Dealers, banks and other partners: only when you ask us to connect you.
- Professional advisers such as lawyers and accountants.
- Authorities, when the law requires it or to protect people from harm.
- A future owner of our business, if CarZavia is ever sold or merged, who must continue to protect your information.
5. WhatsApp and transfers outside Pakistan
Your messages travel through WhatsApp, which is run by Meta and stores data on servers outside Pakistan. WhatsApp's own terms and privacy policy apply to that part. Some of our service providers may also store information outside Pakistan. We choose providers carefully and share only what is needed.
6. How long we keep it
- Conversations and car-buying details: 24 months after our last contact, then we delete or anonymise them.
- Testimonials: for as long as they are published. Ask us and we will take yours down.
- Website analytics: 14 months.
- Anything we must keep by law: for as long as the law requires.
7. Cookies and similar technologies
Our website remembers your language choice using your browser's own storage. It stays on your device and is not shared with us. If we switch on analytics or advertising measurement, we will first ask for your consent with a banner. If you decline, the website works exactly the same.
| Type | Purpose | Provider | Your control |
|---|---|---|---|
| Essential and preferences | Remember your language and cookie choice | CarZavia | Clear your browser storage |
| Analytics (only if you accept) | See which pages are used and how | Google Analytics | Decline on the banner, or block cookies in your browser |
| Advertising measurement (only if you accept) | Measure how our ads perform | Meta Pixel | Decline on the banner, or use your ad settings |
8. Keeping it safe
We limit who can see your information and take reasonable steps to protect it, including but not limited to two-step verification on our WhatsApp Business account and password-protected devices. No system is completely secure. If a breach is likely to harm you, we will tell you promptly.
9. Your choices
You can ask us, free of charge, to:
- tell you what information we hold about you and give you a copy;
- correct anything that is wrong;
- delete your information;
- stop using your information, or stop contacting you;
- withdraw your consent, including to a published testimonial.
Message us on WhatsApp (0302 2418879) or email info@carzavia.com. We aim to reply within 30 days. We may ask you to confirm who you are first. To stop messages, reply "STOP" on WhatsApp.
10. Children
The Service is for adults aged 18 and over. We do not knowingly collect information from anyone under 18. If we learn that we have, we will delete it.
11. Links to other services
Our website links to social media and other services we do not control. Their privacy practices are their own.
12. Changes to this policy
We may update this policy. When we make an important change, we will update the date above and tell you on our website or on WhatsApp.
13. Contact us
CarZavia (Private) Limited, B9, Gulshan e Iqbal Block 13-D-2, Karachi, Pakistan
Email: info@carzavia.com · WhatsApp: 0302 2418879 · 9am to 9pm
If you are unhappy with how we handled your information, please contact us first and we will do our best to put it right.
Adapted from templates published by General Legal under the CC0 1.0 licence. The originals were prepared for general reference only and are not legal advice. This version was rewritten for Pakistan and for CarZavia's service.